Data and information to help you with your day-to-day business
Overview
Small IFA firms do not easily have low cost access to customer insight or research programs which larger firms adopt to gain intelligence on what customers want, need and expect . However FinQS the technology firm behind The Customer Feedback Centre has developed such capability specifically for the IFA community from £10pm per adviser. At the click of a button, an online questionnaire is sent to your client, which is quick and easy for them to complete. On return of the questionnaire, the data is collated centrally for you to log in and view at any time. Results are benchmarked against your own standards or the wider peer community
Benefits to the IFA
- Easily gather feedback from your customers, strengthen relationships and confirm you have your service proposition right
- Short, focused online or paper questionnaires, leading to improved response rates (we average over 50%)
- Spot potential complaints early and mitigate the risk by actioning it before formal complaint escalation. This can contribute to lower PI premiums
- The PI compliant questionnaires can be customised and branded with your corporate logo and theme
- Accurate and powerful MI through centrally collated responses and graphical breakdowns
- MI helps evidence your TCF principles
- Identify trends by analysis over time
- Action plan functionality to evidence you DO something with the results
- Identify development areas for T&C and service level improvement
- No software or hardware to install, simply sign up and register on the internet https://www.tcfcentre.com/Register.aspx
Using the TCF Centre allows you to keep administrative costs to a minimum. It’s a simple yet feature-rich solution that offers every IFA the opportunity to evidence that they are treating customers fairly through direct feedback. The TCF Centre gives you real value in allowing you to see how you are performing against your company’s benchmarks or others in your industry.
More information
Visit our website www.finqs.co.uk... don’t forget to mention that you are a Panacea member.
View a demonstration on TCF Centre.
Contact:
FinQS
Central Boulevard
Blythe Valley Business Park
Solihull
West Midlands
B90 8AG
Telephone: 01564 711153
Email: info@finqs.co.uk
Enquiries: FinQS

Derek Bradley, CEO
Sarah Paul, Marketing Director
James Bradley, Head of e-Relationships