Welcome to the Pension Zone, which has specialist technical help on all aspects of group and individual pension products, employee benefits and changes to pension legislation. You can browse product information from our sponsors or use the case studies and training literature to help you provide an excellent level of service to your clients. Feel free to browse each sponsor's section and to add your comments to the forum. All information and features are written by the providers themselves, so please note that any technical queries should be addressed to the provider, rather than to Panacea.
Contact us
General Enquiries
Remember to use your dedicated number.
Freefone 0808 234 0808
Menu Option | Area |
1 | Presale and Illustration Enquiries |
2 | All other enquiries |
If you choose Presales, there are 5 more options to make sure you get to the right person.
Menu Option | Area |
0 | PruProtect Quotation |
1 | Annuity Illustration |
2 | Flexible Investment Plan Illustration |
3 | Flexible Retirement Plan (with or without drawdown option) Illustration |
4 | All other illustrations |
If you choose all other enquiries there are 5 more options to make sure you get to the right person.
Menu Option | Area |
1 | Any PruProtect Plan enquiries |
2 | PruBond enquiries including Flexible Investment Plan and PruFund |
3 | Corporate and Group Pension enquiries |
4 | Offshore enquiries |
5 | Individual Life and Pension enquiries |
Fax | Address | Opening Hours | |
0808 234 0404 | Prudential | 8:30 - 18:00 Monday to Friday |
Corporate Business Enquiries
Remember to use your dedicated number.
Freefone 0808 234 3030
Menu Option | Area |
1 | Presale and Illustration Enquiries |
2 | Post sale servicing Enquiries |
Fax | Address | Opening Hours | |
0808 234 0404 | Prudential | 8:30 - 18:00 Monday to Friday |
AVC Enquiries
Local Rate 0845 600 0343
Fax | Address | Opening Hours | |
01786 849 642 | Prudential | 8:30 - 18:00 Monday to Friday |
Prudential International Enquiries
Remember to use your dedicated number.
Freefone 0808 234 2200
Menu Option | Area |
1 | Presale and Illustration Enquiries |
2 | Post sale servicing Enquiries |
Fax | Address | Opening Hours | |
0808 234 0000 | Prudential International, | prudentialinternational | 8:30 - 18:00 Monday to Friday |
Ebusiness Enquiries
Freefone 0808 234 5200
Fax | Address | Opening Hours | |
0808 234 5200 | Prudential | Mon - Fri 8:30am - 6:00pm |
For enquiries on the use of the Pruadviser Website.
For general enquiries, please use dedicated contacts - shown above. For PruProtect go to http://www.pruprotect.co.uk/ or call 0845 601 0072 and PruHealth go to http://www.pruhealth.co.uk/ or call 0800 092 7333.
For issues related to Unipass Certificates please contact the Unipass Helpdesk on 0871 221 2345.
Calls may be monitored or recorded for quality and security purposes.
Calls to 0808 numbers are free from a BT landline.
Calls to 0845 numbers are charged at your local call rate.
Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.

Derek Bradley, CEO
Sarah Paul, Marketing Director
James Bradley, Head of e-Relationships